F.A.Q.
Welcome to Erobold’s FAQ—your guide to orders, shipping, sizing, and more. From international delivery to Sinister Society, we’ve got you covered.
Need more help? Contact us at here.
General
What is Erobold?
Erobold is a premium men's intimate and fashion brand that blends boldness, confidence, and desire-driven aesthetics. Our collections are designed to make a statement, offering provocative yet sophisticated styles that redefine men’s fashion.
Where is Erobold based?
Erobold is an India-based brand, shipping domestically and internationally. Our designs are curated for those who dare to stand out.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save your preferences, and receive exclusive updates.
How do I contact customer support?
You can reach us here for any queries related to orders, shipping, or general assistance.
Orders & Payments
What payment methods can I use?
We accept all major payment methods, including Visa, Mastercard, American Express, RuPay, UPI, Net Banking, Wallets, International Credit Cards via Razorpay, and Cash on Delivery (COD).
Can I make changes to my order after it’s been placed?
We’ll do our best to accommodate changes if your order hasn’t been fulfilled yet. Once it’s fulfilled, we won’t be able to make any modifications. Reach out to us as soon as possible for assistance here!
How do I track my order?
Once your order is shipped, you’ll receive a tracking ID (AWB). You can track your order using the tracking ID or your order ID here.
My order was canceled. Why?
Orders may be canceled due to stock unavailability, payment failure, or incomplete shipping details. If your order was canceled unexpectedly, reach out to us for clarification.
Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times may vary depending on your location and customs clearance.
How soon do you ship after I place an order?
Domestic Orders: 1-3 business days
International Orders: 3-5 business days
Delays may occur due to customs or unforeseen conditions.
How much is the shipping cost?
Shipping charges vary based on location and order value. The exact cost will be displayed at checkout.
Will I be charged customs duties on international orders?
Customs duties, if applicable, are determined by your country’s regulations and are not covered by Erobold. Please check with your local authorities for estimated charges.
Returns & Exchanges
What is your return policy?
Please refer to our Returns & Exchange Policy here
What should I do if I receive a damaged or incorrect product?
Email us at support@erobold.com with your order details and product images within 48 hours of receiving your order. Our team will assist you with a resolution.
Can I exchange a product for a different size?
Please refer to our Returns & Exchange Policy here
Sizing & Fit
How do I choose the right size?
Each product has a detailed size guide on its page. We recommend measuring yourself and referring to the guide before purchasing. If unsure, reach out to us for fit advice.
o your products have stretch or adjustable fits?
Many of our designs feature stretch fabrics or adjustable elements for comfort and flexibility. Check the product details for more information.
Products & Materials
What materials do you use in your products?
Erobold uses premium, body-enhancing fabrics that provide comfort, durability, and a bold aesthetic. Product-specific materials are listed in the descriptions.
How do I care for my Erobold products?
- Hand wash or machine wash on a gentle cycle.
- Use mild detergent and avoid bleach.
- Air dry for longer durability.
- Avoid excessive heat or direct sunlight to maintain fabric quality.
Gifting & Packaging
Do you offer gift wrapping?
Currently, we do not offer dedicated gift wrapping.
Will my order be delivered in discreet packaging?
By default, all orders are shipped with Erobold branding. If you prefer discreet packaging, you can select this option at an additional cost during checkout.
Membership – Sinister Society
What is Sinister Society by Erobold?
Sinister Society is our exclusive members-only club offering access to limited-edition drops, early launches, and VIP benefits.
How can I join Sinister Society?
Membership is invite-only. Sign up for our newsletter to stay updated on future opportunities.
Offers & Discounts
Do you offer first-time discounts?
We do offer exclusive discount for our first-time buyers. Subscribe to our newsletter or check our website for ongoing promotions.
Do you have a referral program?
Stay tuned! We’re working on exclusive perks for our community.